Job vacancy IT Field Support Specialist

Mankata Avenue

Physical IT Support:
Respond promptly to tickets necessitating physical intervention, diagnosing and rectifying hardware or software issues on-site.
2. Asset Management:
Supervise the movement of computers and assets, meticulously documenting changes and ensuring accountability in line with established protocols.
3. Asset Integrity:
Regularly inspect assets to maintain integrity, ensuring they are properly maintained and accounted for, adhering to best practices.
4. Ticket Tracking and Documentation:
Maintain meticulous records of all support activities, ensuring thorough tracking, documentation, and resolution of tickets within stipulated timelines.
5. Teamwork:
Collaborate seamlessly with fellow IT team members, leveraging collective expertise to deliver comprehensive support and address technical challenges expediently.
6. Adherence to Supervisory Instructions:
Execute tasks promptly and accurately as directed by supervisors, seeking clarification when necessary to ensure compliance with organizational guidelines.
7. Customer Service Excellence:
Demonstrate exemplary customer service, exhibiting patience, professionalism, and clear communication to provide end-users with a positive support experience.
8. Problem-Solving:
Apply effective troubleshooting techniques and problem-solving skills to diagnose and resolve technical issues efficiently, escalating complex matters as required.
9. Documentation:
Maintain accurate and up-to-date documentation of IT support processes, procedures, and equipment configurations, adhering to industry best practices for knowledge sharing and process improvement.
10. Prepared to receive and carry out assignments delegated by IT Management promptly and effectively.


Working Experience: 3 - 5 Years

Education: First Degree

31 May, 2024 (25 days left)