Responsibilities
Sales and Business Growth
Responsible for ensuring the achievement of monthly targets for both deposits and loans.
Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.
Build a pipeline of prospective clients, and actively engaged such clients to convert them to active clients.
Organizing customer acquisition activities like market storms.
Scan the market and feedback competitor offerings to inform product/process or go-to market strategy reviews.
Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.
Customer Care and Relationship Management
Responsible for ensuring the maintenance of excellent relationships between the business and its clients.
Segmentation of client portfolio to inform relationship management strategies.
Collect and feedback all client complaints.
Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
Coordinate client visits by branch and senior managers.
Must ensure client loan requests are processed within prescribed TAT standard of 72 hours.
Must assist clients by delivering solutions and services as provided by the institution.
Credit Analysis
Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.
Responsible for the preparation and presentation of credit requests to the Credit Committee
Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics, including risks and capacity to service the exposure.
Portfolio Quality
Must support collections team with “soft collections” techniques when required.
Responsible for the achievement of monthly portfolio quality standards set for the business.
Responsible for adherence to agreed Compliance standards.
Portfolio Quality
Must support collections team with “soft collections” techniques when required.
Responsible for the achievement of monthly portfolio quality standards set for the business.
Responsible for adherence to agreed Compliance standards.
Reporting
Responsible for weekly reporting on progress and performance to Management.
Responsible for any other task(s) that Management may assign.
Education Required: First Degree
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra