Ghana Post-Head Office

1.0 22 Reviews
Company name
Ghana Post-Head Office
Address
Asafoatse Nettey Street, Accra Central, Accra, Ghana
View Map
Phone Number
0500912206
Working hours
Wednesday: 08:00am - 05:00pm  See All
Establishment year 2012
Employees 26-50
Registration code 00233
VAT registration 63392
Company manager Perry jnr

Reviews

1.0

22 Reviews
Write a Review
1.0
Abominable, even Treasonous Service
Two weeks on, I cannot trace a parcel I sent off. Item had been traced all the way until it left the UK last week. Now, Ghana post have only stated ‘On Route’ In their website update, but no further information. I have had my agents go off to their offices to try and trace the item but no one is providing any meaningful answers. In this digital age, one would expect to trace an item easily. Not with Ghana post, I presume. Something needs to be done to weed out the lazy fat idiots who run this organisation. One or two long prison sentences for dereliction of duty might just do the trick. Do they even read these numerous negative comments about their service at all? I wonder. Or perhaps the problem may be systemic. In which case, Donald Trump’s advise to wash people’s inside with chemicals might just provide the needed remedy. Wake up, Ghanapost.
1.0
Missing item
This is so bad I've been sent an item which is a mobile phone from the USA and it's a month now the last update was 29th of October that it departed kotoka airport till date they said they've not received this item for me to pick it up .poor service
1.0
tears in my eyes
a donor sent a parcel with money in an envelope but the post office people stole the money and left just other items ... what a shame..
5.0
Receival
Please someone is sending me some mail from uk he said he could get the tracking number but he wrote all my details on the envelop he also insists it's an airmail so how can i receive it
4.0
SO FAR SO GOOD
I recommend Ghana post office , I received and sent my items through this place and it was safe and cheapest .
Keep it up .
1.0
Amasaman Branch
My cousin sent some funds to his house minder through Moneygram. The minder went to the Amasaman Branch to cash it. They refused to cash it because they argue that his name, Reindorf is not a Ghanaian name. This is the cape of a string of horrible experiences at that post office. No wonder the postal service is in Shambles.
1.0
Poor and Discourteous Service Delivery by Some Some Front Office Staff at the General Post Office
My mum went to ask for the replacement of the key of our Post Office Box (at the GPO Headquarters, Accra Central) we have owned for 43 years only for some two front office staff to seize the key from my mum; saying that, unless my Dad in whose name, the post box is found writes to them from the UK where he has been residing for over thirty years, for the replacement of the spoilt key, they would not give the spoilt post box key my Mum gave to them.

In spite of my Mum's explanation that, my Dad has been in the UK for a long time; and that he has sons who can write for the replacement of the keys, these two discourteous front office staff at the GPO refused to give her back the keys.

I am wondering how in this modern world, we could have such disrespectful staff working in the Ghana Post, let alone at the Headquarters. In spite of my submission of an official complaint online for the address of this violation of my family's rights I have not yet heard from the General Post Office.

Indeed, the Ghana Post seems a big joke in spite of the implementation of the Ghana Post GPS. Truly, the Ghana Post needs complete overhauling!
1.0
threatened by the Post Office because I speak the truth, they are thieves stealing money
I went to the main Postoffice in Accra to collect my package of foodstuff. He charged me half of the worth of the package while foodstuff is supposed to be dutyfree as written in their customs procedures. Then he told me only diplomatic people get their stuff free which is also a lie. He keeps changing his stories. The postoffice worker (John Kwotuah) even treatened me on facebook he will get me arrested next time so that I know my limit. There will be no next time, but the only people that should get arrested is those thieves at the postoffice for taking people's money while they are not supposed to do that. Sending a package by post to Ghana is not the same as anywhere else in the world, in Ghana they charge you any amount they like, so the people can never collect their stuff free of charge which is ridiculous.


1.0
Unprofessional work from Ghana post
Am so disappointed with ghana post,till when you guys are going to do professional work,I don't understand , what country is this Ghana we are living in,OMG, i posted a letter jus a letter to USA, I paid everything including registration fee but the letter suppose to be there 4 days but it is 20days now I don't know what is going on,I can't even track it, crazy people.
1.0
Demonstration against ghana post
Ghana post is full of corrupt officials especially that fair woman at the EMS counter, and as for the customs officials, they are even more than the notorious armed robber called ataayi and kombien. For the past two months now my parcel has still gotten to me and when you track they will tell you it is still in transit. We the affected ones need to embark on a serious demonstration against these crooks who call themselves civil servants
1.0
I am beyond disappointed with my service at Ghana Post, I am actually ashamed to be linked with Ghanaian services and this is not an exception. I have just been back to Ghana and my partner sent me a phone as my phone stopped working. I am yet to see a sign of this phone, its been eight weeks. As far as I know the old management were removed due to corruption and various unscrupulous behavior, the new are not that much different, Akuffo-Addo sorry to say. The Ordinary Ghanaian, I fear will be forever left with below sub-standard service, as well as politicians and a civil service worth nothing including the people in it. I urge anyone who has had an issue with Ghana Post to write to get in touch, I intend to take them on. This is unacceptable and its one rhetoric I refuse to be cast aside and make do with " this is Ghana, its the way it is!"
2.0
My mother sent me a parcel from United Kingdom on 6/02/17 and it has get to Accra Ghana for about 7 days now and it hasn't reach to it destination.....and am asking why is that happening??? The parcel was sent from by Royal Mail!!!
Reply by Eric mensah
22 Mar, 2017
Did ur package come ? Am facing similar problems
Reply by Denise Jones
19 Apr, 2017
My package never came, it's been over a month
1.0
Never waste time on this useless people unless u don't mind waiting till thy kingdom come!..my husband mailed a package for me,which was supposed to here in 4 days (USA) is now two weeks and still haven't got it!!.
..he has been calling them and all they keep saying is 'the package is in Belgium' how could that be!! So now my package has been sitting in Belgium for days now, if that's even true.AFTER PAYING $120 FOR EXPRESS.
Reply by Someone who cares
29 Jan, 2017
I understand I also paid $170 but a box to be mailed to Ghana and once it got there half of the items were stolen and then my husband had to Pat $140 to get the box.
Reply by Jenny
19 Jun, 2017
these people are real thieves,they are supposed to act as Customs and let you open the package (as described in their "customs procedures"; http://gra.gov.gh/docs/info/customs/customs_procedures.pdf) but when they look and see they can use the items themselves, they charge any amount they like, so either way they get something out of it. Food items and personal items are duty free, but nevertheless they still charge about 30 euro or more before you can take the box away. When people cannot pay, they keep the items themselves or when they sell it the Government gets the money as described in their rules, but that aint happening, the people at the post office chop the items themselves. So think twice before you send a package.

Check part of their written "customs procedures" on page 11 on their link;
http://gra.gov.gh/docs/info/customs/customs_procedures.pdf

.....which is not being followed up, thieves!!



1.0
Is it really worth it writing this review? Who reads the reviews when written? Does anyone really care? I have ordered four different items online to be delivered to a niece at Mpreaso-Kwahu. They have all been stolen at either Nkawkaw or Mpraeso, I suspect. Two of them were so bulky that they could not have been stolen without collusion or incredibly poor managerial supervision. Stealing items by workers at Ghanaian post offices does not just inconvenience the senders and receivers, it is a disgrace to the nation. International sellers of items bought and shipped but which and are stolen by postal workers in Ghana have to be informed. It is quite embarrassing when you want to order something online to be shipped to Ghana and you are informed that the item cannot be shipped to your destination country.
Reply by Someone who cares
29 Jan, 2017
Samuel, I said the same thing is it even worth it write a review. But we have to let them know that we know what they are doing and it's not right. It's so sad that nothing is being done about this and I don't even want to imagine how long it's been going on. But we have spoken and our voice have been heard.
1.0
The service is very bad you have people that work there that are stealing out of the boxes that is not right the pay for the boxes that's already been paid for something needs to be done I will write a review every day until something is done in the post office of Ghana
Reply by Peter
29 Apr, 2017
This is very bad and embarrassing Of Ghanapost : My Gf sent me a parcel from Germany containing a certificate and some items for my birthday, And its over a month now i havent gotten nothing and what surprised me most is it was tracked received by them in Accrapost but the box is nowhere to be found... I am already filing a petition against them
Reply by Patty. Crozier
13 Dec, 2017
I Would would like to send something to friend In Accra Ghana. After reading all the comments and complaints, sounds like I shouldn’t bother if it’s Stolen or several months later getting there! No Excuses for what is happening.p
See All 22 Reviews

Questions & Answers

14
Questions
Ask a Question
Mohammed Tawaf
3 Apr, 2020
What the charges rates of 1kg parcel .

Kindly reply me as soon as possible.
David Ado
11 Feb, 2020
What's wrong with Ghana postal service? Do they ever deliver percel which has been sent? Too many report.
Linda Barnes
31 Dec, 2019
If i send a package to my friend. Why would you charge that person for a package that i paid here??
View all 14 questions

Company Details

Location map
Asafoatse Nettey Street, Accra Central, Accra, Ghana Get Directions
Description
Ghana Post provides postal, courier, retail, agency and financial services for its customers for profit.

Historically, Ghana Post commenced business in 1854 as the Post and Telecommunications Department of the Colonial Administration. It was transformed into a Corporation in 1974 with the promulgation of the NRC Decree 311 of 1974. The Telecommunications Division was carved out of the Corporation in 1993, leaving the Postal Division to be renamed the Ghana Postal Services Corporation, its enabling act being Act 505 0f 1995. The Corporation was later incorporated under the Companies’ Code (Act 179) in 1995 in line with the enactment of the Statutory Corporations (Conversion To Companies) Act 1993, Act 461; which required some State-owned Enterprises( SOE’s) to become Limited Liability Companies; hence its current name Ghana Post Company Limited.

The Company has legal monopoly over the provision of the universal postal service; letters below 100 grams.

Our Mission
To provide Prompt, Efficient, Reliable and Secure Communication and Financial Services to Domestic and Foreign Customers for profit.

Our Vision
To become a Dynamic Business Oriented Organisation, Servicing the Need of Customers and other Stakeholders with Passion.

Objectives
Expand postal network to viable areas and delegate non-viable areas to appropriate commissioned agents.
Improved mail security
Introduce additional services to augment the traditional ones.
Promote all postal products to create awareness of their existence.
Working hours
Monday:08:00am - 05:00pm
Tuesday:08:00am - 05:00pm
Wednesday:08:00am - 05:00pm
Thursday:08:00am - 05:00pm
Friday:08:00am - 05:00pm
Saturday:Closed
Sunday:Closed

Verified Business

Ghana Post-Head Office - company profile is confirmed by company owner / representative person / directory administrator.
Last update: July 2020 - View Status


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