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Federal Express (Fedex) Branch Office

1.0 7 Reviews
Company name
Federal Express (Fedex) Branch Office
Address
1st Floor, Swanzy Shopping Arcade, Accra, Ghana
Phone
0545853785
Mobile phone
0545853785

Reviews

1.0

7 Reviews
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1.0
Poor customer service
Called the office for enquiries and a Male picked up, he was constantly shouting and so rude on the phone. And oh he hanged up the line in the middle of the conversation.
Reply by Ameachi Enebeli kelvin
29 Feb, 2020
I can here to check if i can receive goods from spain, but the comment here is scary and i can not use this service, i need a better delivery service to help me get my package without stress.
1.0
SCAM
I CALLED TO FIND OUT ABOUT HOW MUCH IT WILL COST ME TO SEND A CERT.TO ATLANTA.I WAS INITIALLY TOLD GH 40.00 THEN HE SAID IT WAS A MISTAKE BUT RATHER SUPPOSE TO BE 180.00.I WAS TOLD TO SEND MOBILE MONEY SO THAT AN AGENT WILL COME AND PICK UP THE PARCEL.I SENT THE MONEY,RECEIPT CONFIRMED THEN MINUTES LATER I CALLED ONLY TO BE TOLD IT WAS TO BE GH 240.00 AND THAT HE MADE AN ERROR.I THEN REQUESTED THAT I DONT HAVE THE EXTRA SO THE MONEY SHOULD BE RETURNED ONLY TO BE TOLD THAT ITS NOW NOT REFUNDABLE BECAUSE THEY HAVE USED IT TO START PROCESSING WITH AN AGENT.PLEASE LET ALL OF US BE VIGILANT.I MISSED OUT ON CERTAIN BASIC INFORMATION DURING OUR CONVERSATION AND IT HAS COST ME THIS;IE;PARCEL ARRIVING WITHIN 48HRS AND MISSING OUT ON QUOTATIONS.
1.0
Fraudulent site
Attention! This site is a fraudulent site. It's not an official site of FedDx.
1.0
Customs payments of duties and taxes
FedEx is the most unreliable or unprofessional company I have ever dealt with in Ghana, twice now you did that to me and returning the parcel without even noticing me. you guys are the worst ever and should check on your systems, your services take longer to get here plus your charges when to receive a parcel is outrageous, you can use the customs and duties charges to buy what’s in the parcel so what’s the purpose of someone sending you a parcel in the first place?? Please anybody reading this use DHL they are the best safer and faster..
Reply by Benjamin Boateng
20 Nov, 2019
Thank you senior man for the heads up
1.0
TERRIBLE EXPERIENCE!! Zero STAR will be appropriate
The worst company I have dealt with in Ghana by far. False charges is their middle name. Absolutely, horrific customer service. As if these 2 reasons are not enough for you to reconsider doing any kind of business with them, they will ask you to pickup your package yourself at their office when you have paid for front door delivery. I will NEVER do business with these folks even if they offer to deliver my package for FREE. ABSOLUTELY NE-VER!
That said it mean, not doing business with FedEX Globally. If FedEx wants to build or keep any reputable business image in Africa, then it should carefully reconsider who is representing them in Ghana. Falsification is not a good business motor.
1.0
The worst company I have ever transacted business with. The FALSELY STATED that a customs receipt was a forgery, the customs receipt is valid, nothing wrong with it. Fedix ACC should be investigated by the police for possible scamming. Use DHL, a bit more expensive but sometimes quality does cost more.
1.0
I don't understand why you people returned my parcels without even contacting me. I'm very very disappointed in your services.
Wish you could improve your customer services

Questions & Answers

36
Questions
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Stephen Yeboah
6 Nov, 2019
Please, how long does it take for a document to reach U.S.A (North Carolina State, specifically) form Ghana when document was in transit on 25/10/2019.
BECKY
25 Jan, 2019
How long will it take for a document to reach Ghana from Canada Toronto when posted on Monday 21/1/2019
Heloo Catter
13 Dec, 2018
How long does it take FedEx to deliver from Arizona to Accra Ghana
View all 36 questions

Company Details

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Description
FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days. Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company, providing fast and reliable services for more than 3.6 million shipments each business day
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Last update: December 2019 - View Status

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