Reviews of Franko Phones (Franko Trading Enterprise) - Accra

Sold a faulty laptop to me and refused to refund when I asked for my money but they’re still keeping the laptop. They will tell you to wait and they’ll resolve the problem but don’t be fooled. I’ve currently involved the police and will sue them soon

I went to one of your branch at Haatso and how a there spoke to me i never liked it... I think she needs proper training on how to treat customers.... That is very bad...

I bought techno pouvoir 3 air and within a week the phone keeps freezing. I want it replaced with a different one where I can add some money to claim different one, else I will sue you to the courts.

I bought an Asano tv from the Techiman branch and in less than a month time it was not working so I called them and they let me take it back to them, saying that they were going to change it for me and for about 5 months now when I call they say it is not ready and they do not also want to pay my money back to me and even they don't answer my call again.So plz I want my money back.

I came to the Adum branch to redraw money and the lady calculated the money with a different value of pound. So I told her to explain to me why the money was reduced and she got angry and insulted me and didn’t give me the money telling me to come for the money on Monday.
I came there on 14th September 2019 at 11 00 am and I waited till 1:45pm and she claims that she will close at 2pm
You need to give her proper training
Because this is not done in London where I came from
She’s totally unprofessional and disrespectful.

Customer service very poor, online purchases not properly managed, customer service agents are not up to task. Highly disappointed in Franko

I bought a techno x phone from tema branch February 2019 and in less than a month the screen went off, up till now I don't have a replacement and it seems nothing is been that. I have sent my wife twice to techno head office and still nothing, I was told they don't have the screen to replace, later they told me my wife was told to add up to take a higher phone(which was a lie), now they are tell me my warranty has expired which is also a bid lie so ask your people if I should find time from work and come there myself all your customers will who you people really are OK. You can't continue to decieve the public like that OK. I need my final by the end of Wednesday ok

Highly Recommended! Best Service, Trustful!