Barclays Bank Ghana (Head Office)

2.3 3 Reviews
Company name
Barclays Bank Ghana (Head Office)
Address
High Street, PO Box 2949, Accra, Ghana
Phone
+(233) (30) 2664901-4
Fax
+(233) (30) 2669254

Reviews

2.3

3 Reviews
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1.0
Bad customer service if you live outside
Oh they will never pick their calls so dont bother. And if you send an email which they dont agree they wont reply you back. Everything is delayed. Am here and i dont know whats going on in my account cos no one will pick my calls. And the person behind my mails chooses which ones to reply. Really wish i was home. Maybe they dont know what competition is.
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3.0
Delays and prolonged issues
So since I relocated to Ghana, Barclays had been my salary account and all. But their Credit card usage is wack! I had to block my credit card because I almost got stranded trying to use their debit card to do an online transaction and with an ATM. Still have a pending debit through ATM that has been unresolved for over two months now. Pretty pissed at this.
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3.0
I have been a with Barclays for the past three years. And i love your services until recently when i apply for loan to acquire a vehicle. I applied through Kumasi Bantanma Branch for the past three weeks. I was told it will be ready within a week. At the end of the week, I was again told my Application have been rejected by the system but I should not worry an appeal will be made for me which will take at least one week. After one week I still did not hear anything. I call and i was told as for the appeal is manual can some times takes time. Now Unique Trust Financial Service wants to gives me the loan but am not too sure wheather Barclays will later approve or not. And i also need the money very agent. I am really a worried customer, and i don't know what to do and nobody is calling from your outfit to tell me anything. Please help me!! Thank you.
Reply by CHRISTINA, 7 Nov, 2017
Dont worry just accept you are in AFRICA;FROM MY gHANA EXPERIENCE ALL BANKS THERE ARE THE SAME.ONLY BY GOING PERSONALLY TO THE BANK AND WAITING HOURS TO TALK TO SOMEONE COMPETENT IS THE WAY.
TRY STANDARD CHARTERED _OPEIBEA, NEAR THE AIRPORT .THEY ARE NOT BAD.Yes it is hard if one is used to banking in Europe.There Barclays is excellent.
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Questions & Answers

8
Questions
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Portia Adu Gyamfi
Please am an account holder and I want to know the deductions on The international Debit visa card
16 May, 2018
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Frank Antwimensah
I came from USA and tried to use atm card at branch on east legon and my card was taken.
22 Apr, 2018
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Rolando Flacco
Sono Rolando Flacco dovrei avere un'eredita' nella vostra banca.
Vorrei una conferma da Voi.
Anticipatamente ringrazio.
17 Apr, 2018
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Company Details

Description
Barclays has operated in Ghana for ninety five years. It is a wholly owned subsidiary of Barclays Bank PLC. Its vision is to become the best bank in Ghana, making lives much easier for its customers, employees and other stakeholders.

Barclays Bank of Ghana Limited has an extensive retail and corporate banking network in the country, comprising 59 branches, 7 agencies, 10 Premier Life Centres, 2 Premier suites and 8 Local Business Centres. Barclays has 135 ATMs spread across 90 locations nationwide. Barclays offers a wide range of Corporate, Retail and Treasury products and services targeted particularly at business and corporate clients, while extending personal products and services to retail customers. Barclays also offers local business banking products and services to Small and Medium scale enterprises and indigenous businesses.

In May 2011, Barclays re-launched its Premier banking with new suites accessible to our high net worth customers for their exclusive private banking. The Premier proposition also offers customers dedicated Relationship Managers, lifestyle alliances, global access to Premier lounges at airports, amongst others.

The Bank has also introduced many exciting products to our current product suite. One of them is the Visa Debit card, a product which enables customers to make withdrawals from over 1.4million Visa-branded ATMs worldwide, including Ghana. Other new products include the Barclays Internet Banking, eStatement and SMS alerts. All ATM transactions, with effect from April 2011, have been made free of any charge in our continuous bid to make the lives of our customers much easier.

Industries financed by Barclays include the cocoa industry, the backbone of the country’s economy; timber; and mining industries, as well as businesses in the manufacturing sector and commerce.

The bank’s citizenship or corporate social responsibility programme focuses on financial literacy, education and entrepreneurial development of the youth and other issues such as streetism and computer literacy. Barclays works with recognised Non-Governmental Organisations (NGOs) that are aligned with the focal areas and has partnerships with Junior Achievement Ghana, Plan Ghana, Care International, Mentori, StreetInvest, C&J Ghana, and many others.

Barclays supports its sustainability agenda with 1% of its pre-tax profits and has more than 80% of staff involved in voluntary community programmes across the country on a yearly basis.

Barclays Bank of Ghana limited is part of the Barclays Retail and Business Banking (RBB) group under Barclays PLC. Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate banking, investment banking, wealth management and investment management services, with an extensive international presence in Europe, the Americas, Africa and Asia. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 144,000 people. Barclays moves, lends, invests and protects money for over 48 million customers and clients worldwide.
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Last update: August 2015

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