Project Coordinator Technician

Use RDP, Bomgar, to remotely assist Airport Employees and Vendors.
● Configure and support Office 2013/2016/Office 365Wp
● Performed trouble-shooting and configuration on HP and Dell laptops and desktops.
● Performed trouble-shooting and configuration on Apple iOS devices.
● Provided high level of customer service and high-level problem solving.
● Utilized UMRA active directory tools to unlock accounts and reset passwords.
● Use ServiceNOW Ticketing System to document and track progress on tickets and problems.
● Performed configuration, troubleshooting, and diagnostics on Dell laptops and desktop.
● Performed configuration and troubleshooting on specialized passport, baguages tag, and checks in
systems.
● Reimaged systems using SCCM, KACE.
● Configuring and support of custom NowMicro Devices.
● Configuration and Deployment of Media displays.
● Performed software installation on the Airport's environment of 2500 devices.
● Assisted with setup and specing out of specialized airport projects.
● Performed setup and imaging specialized airport media players.
● Performed trouble-shooting on airport camera systems.
● Performed trouble-shooting and configuration of specialized kiok devices.
● Performed configuration and Troubleshooting on Avaya ip phones.