Expiry date for applications: 30th September 2021 (Close of business)
Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.
The Branch Manager shall be directly managing the day-to-day operations of the Branch. He/she will be coordinating allocated resources to achieve all business and non-business objectives agreed with Senior Management. Business Development
Responsible for:analyzing the market environment (external market), available internal resources and propose a business plan for key business lines such as Payroll, Car4Cash, deposits and other transactions for consideration and approval by the Area Manager and respective business department heads.
frequently assessing local market developments to identify opportunities and threats and taking proactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.
developing and implementing branch specific strategies to realize growth targets for Payroll, Car4Cash and Savings.
assisting the Area Manager in terms of developing and implementing effective marketing and advertising strategies.
ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.
ensuring that all files are activated within 24 hours after disbursement.
Where applicable, the Branch Manager is achieving both the Independent Sales Executive and “walk-in” component of the branch target set.
maintaining adequate loan quality controls at the application stage.
the execution of the company’s credit policy at the application stage.
performing other ad-hoc business development task assigned by management.
Cash and Non-Cash Operations Management
Responsible for :
supervising all cash operations to ensure strict adherence to vault and cash box policies and procedures.
liaising with the Finance Department to ensure adequate liquidity for cash operations.
performing monthly cash-count in vault for the Branch.
performing all end -of- day controls in accordance with the relevant policies.
performing tasks related to confirmation and approval of specific transactions.
Staff Management and Development
directly supervising and managing the work of all staff in the branch.
developing a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences etc.).
ensuring that all staff have the right attitude, skills and knowledge to perform assigned duties.
identifying the training needs of staff and liaising with the Human Resource department for the needed capacity building and assist in training new and existing staff.
liaising with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential.
coaching and developing staff to perform their roles well.
building a team of high performing staff.
sustaining staff motivation and performance.
Responsible for ensuring (through communication and good example) that staff live the Company’s corporate values always.
giving regular and timely feedback to staff on attitude, skills and knowledge in relation to their work.
taking timely and appropriate disciplinary measures in accordance with the Human Resource manual.
carrying out regular staff appraisals and feedback according to the Human Resource manual.
holding regular meetings with staff to update them on institutional developments.
all administrative and sales staff specific to manager’s allocated branch and their success as a team in terms of exceeding sales targets.
driving the sales force of all Independent Sales Executives (where applicable), recruitment, training, and retention thereof and for the success of the sales targets that will be set.
Where applicable, the implementation of regular “refresher training” on an ongoing basis to ensure ISEs are constantly up to date with any changes in policies.
Customer Care and Relationship Management
collaborating with relevant departments to ensure that workflows, processes, structures, and set-up in the banking halls support efficient service delivery
monitoring service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
ensuring that all staff deliver good quality services to all clients
leading and developing a strong sense of client orientation amongst all staff in the branch
ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
effectively segmenting clients and directly managing key accounts in the portfolio to achieve high client retention levels
Compliance, Security and Controls
ensuring that all staff comply with relevant institutional policies, processes and procedures.
ensuring that staff are well informed and trained to implement policies, processes and procedures.
ensuring full implementation of all recommendations of audit, compliance and other management reports.
ensuring timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
keeping a database (hard and soft copies) of all official communication.
coordinating communication between head-office and branch.
providing management with relevant information on external and internal developments.
Logistics Management, Security and Outlook
liaising with relevant departments to ensure that staff have the needed logistics to work.
ensuring the Branch is always kept clean and tidy.
ensuring proper maintenance, good housekeeping as well as safe custody of all company property
supervising the work of outsourced auxiliary staff such as security personnel and cleaners and liaise with the relevant departments for replacements if their performance is unsatisfactory.
managing key protocols of the branch and ensure strict compliance with all security policies
coordinating the effective utilization of all logistics allocated to the branch
Responsible for preparing and submit monthly reports on business, operations and other standard reports to Area Managers and Senior management