Job vacancy Call Center Executive

JOB BY
JobsinGhana
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
  +233 0302 760143, +233 24 3925110

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Job Type
Employee
Job Status
Full Time
Announced
16 October, 2021
Job Title

Call Center Executive

Job Location
Job Presentation

REPORTING TO:  Product Manager

JOB BRIEF

The Call Center Executive will be the liaison between our company and its current and potential customers. The successful candidate shall handle high volume of inbound or outbound calls or both and seek to create a positive experience for each caller  able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

RESPONSIBILITIES

  • Answer phone calls from customers professionally and respond to customer inquiries and complaints regarding product sales
  • Research required information using available resources.
  • Provide customers with the organization’s service and product information.
  • Process forms, orders and applications requested by the customers.
  • Identify and escalate operational issues to high-level management for resolution.
  • Route inbound calls to the appropriate resources.
  • Follow up on complicated customer calls when required.
  • Requirements
    • Must have a minimum of 4years’ previous experience in a customer support role.
    • Must have a track record of over-achieving quota.
    • Strong phone and verbal communication skills along with active listening.
    • Familiarity with CRM systems and practices.
    • Customer focus and adaptability to different personality types.
    • Ability to multi-task, set priorities and manage time effectively.
    • EDUCATIONAL QUALIFICATION
    • A minimum of Bachelor’s Degree in a related field required.
    • Education: Bachelor’s Degree
    Valid Till
    30 Oct, 2021


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