Job vacancy Customer Service Executive

JOB BY
JobsinGhana
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
  +233 0302 760143, +233 24 3925110

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Job Type
Employee
Job Status
Full Time
Announced
07 December, 2021
Job Title

Customer Service Executive

Job Location
Job Presentation

A Reputable Life Assurance Company is seeking to engage the services of Customer Service Executive     

  • DEPARTMENT: Customer Service
  • REPORTS DIRECTLY TO: Head, Operations
  • DIRECTLY SUPERVISES: N/A
  • PURPOSE
    To provide Customer satisfaction, build customer loyalty and increase sales in the Company

    DUTIES

  • Assist walk-in clients and visitors
  • Assist clients with enquiries and claims processing 
  • Assist clients over the phone
  • Record daily transactions of clients
  • Capture micro businesses 
  • Follow-up on clients claim
  • Record incoming dispatch and distribute same to the respective departments
  • Oversee the maintenance of all branch assets and send required invoices where necessary to the Admin. Department
  • Liaise with Admin. Department and account for regular supplies i.e. sanitary items, electricity, water etc.
  • In charge of all day-to day administrative functions in the branch
  • Any other related duties that may be assigned from time to time
  • EXTERNAL RELATION
    Relates with service providers i.e. courier service, Telecommunication providers, cleaning, newspaper, water, NIC, waste management, banks. 

    RESPONSIBLE FOR ASSET 

  • Telephone 
  • Computer
  • JOB ENVIRONMENT 
    Normal

    Requirements
    • At least 1-3 years’ experience
    • COMPETENCIES
    • Educational Qualification: First Degree
    • Technical QualificationStrong administrative skills
    • Proficient in Microsoft word, Excel and PowerPoint
    • Personality Good Communication skills
    • Ability to maintain confidential information
    • Affable
    • Interpersonal skills
    • Attention to details 
    • Education: First Degree
    Valid Till
    20 Dec, 2021


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