Job vacancy Security NOC Officer

59 Okodan St, Blue Gate district, Osu, Accra near Papaye
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Job Type
Job Status
Full Time
26 Aug, 2019
Job Title

Security NOC Officer

Job Location
Job Presentation

  • Reports To :    Security Coordinator
  • Gender:    Females
  •  Purpose Of The Job

  • The prime purpose is to facilitate rapid response and professional resolution of all activities performed by security guards to ensure they are resolved within SLAs. To manage all information received at the security NOC.
  • Essential Functions And Responsibilities

  • Manage escalations according to escalation matrix
  • Responsible for assisting security guards as required.
  • Establish & Maintenance of general filing systems.
  • Answer incoming telephone calls and either transfer, redirect or take a message depending the origin and purpose of the call.
  • Handle general  NOC enquiries.
  • Reporting on all security actions.
  • Keep an updated database of contact details for all management and Operations and Maintenance staff
  • Produce weekly and monthly reports on performance.
  • Understand the responsibilities of other departments and co-operate with them.
  • Demonstrate essential overall knowledge of the organization.
  • Maintain confidentiality at all times on all matters.
  • Daily managing  and analyzing of vehicle trackers
  • Other Duties And Responsibilities

  • To report any incident or accident and register such with the Security Coordinator
  • Follow safety and hazardous instructions before start of work.
  • Ensure a clean and safe Environment.
  • To ensure strict adherence of company’s H,S & W and absolute rules at all times.
  • Supervisory Responsibilities

  • Monitor all activities by compiling daily attendance of security guards and the roving officer.
  • Check accuracy and quality of all reports.
  • Liaise with officers regarding status of works
  • General Duties

  • Any other duties that may be assigned.
  • Key Performance Indicators

  • Timely submission of reports
  • Well analyzed and managed vehicle tracker
  • Timely sharing of information
  • Up to date records on all security issues
  • Prompt response to all escalations
  • Daily use of software and vehicle tracking system
  • Daily Monitoring and Management of Minimum Time To Repair)
  • Maintain Security Level agreement.
  • Requirements
    • Engineering Degree or Higher Diploma/ Equivalent (Electrical, Mechanical, Telecommunication)
    • At least 3 years’ experience in the Telecommunications/ Electrical industry.
    • Knowledge
    • Knowledge of Computer and Computer applications.
    • Knowledge of Network Power and Generator system.
    • Skills & Abilities
    • Good communication and analytical skills  
    • Creative and innovative thinking
    • High sense of Professionalism
    • Possesses High level of integrity
    • Has a high level of urgency in dealing with Network matters
    • Good trouble shooting skills
    • Good interpersonal skills
    • Ability to work with minimum supervision
    • Flexibility and willingness to work long hours
    • A positive work attitude and the ability to prioritize will be vital
    • High sense of urgency
    • Personal Attributes
    • Team player
    • Customer focused
    • Ability to work under pressure
    • Reliable and proactive
    • Ability to multi-task
    • Safety Awareness
    • Education: First Degree
    Valid Till
    26 Sep, 2019

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