Job vacancy IT Team Lead Needed

XyCareers Ghana
Close to Okponglo Ecobank branch, East Legon, Accra, Accra
  024 6750 787
  024 6750 787

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Job Type
Job Status
Full Time
25 June, 2022
Job Title

IT Team Lead Needed

Job Presentation

Our client is a BPO rendering call center services to MTN Ghana as well as AirtelTigo and is looking to recruit a IT Team Lead ASAP.

Location: Tema, Ghana

What You Will Do
  • Team Management
    • Daily coordination with on ground IT team members.
    • Daily Ticket review analysis with team highlight the critical issue IT head.
    • Weekly roster share with all stakeholders.
    • Weekly team meeting & share MOM with Head of IT.
    • Engineer unavailability responsibility should be taken care by IT team Lead.
    • Engineer performance review every month with IT head.
    • Schedule training for L1 engineer on monthly basis.

    2. Client Meeting

    • Attending all client’s meetings & share feedback with IT Head.
    • All client escalation should be handled by IT team leader.
    • All Improvement plans & progress share with IT head on weekly basis.

    3. Data Centre Management

    • Cabling & labeling at data Centre.
    • Keep the records device movement.
    • Preventive maintains of Datacenter & cleaning of Racks. Monthly share pics with Head IT & Global

    4. Reports

    • Ticket analysis of all process on daily basis & share feedback.
    • Bandwidth utilization of all links should be analyzed on daily basis & share feedback.

    5. Assets Management

    • Process wise utilized & spare IT H/W report will share by IT lead with IT Head, Site Head & Global Noc
      on Monthly basis.
    • All servers & network devices utilized & spare in datacenter report share with Head IT & Global Noc
      Every month.

    6. Servers & Network Management

    • Managing servers & Network devices on L2 level & level 3 raised with Global Noc.
    • All windows server’s patches should review & implemented.
    • All devices compliance responsibility IT lead.
    • All machines should compliance & updated Antivirus review daily basis report share with head IT.
    •  Track daily downtime report all process & feedback with Head IT & Site head.

    7. Monthly Review

    • Monthly review meeting with site head & share MOM.
    Required Qualifications, Skills and Competences
    • A minimum of a Degree in Computer Science/IT/Management/Software Engineering/Networking/related field
    • A Masters Degree would be an added advantage
    • A minimum of 5-7 years relevant working experience in same or related field
    • Proven work experience as a team leader or supervisor
    • In-depth knowledge of performance metrics
    • Good PC skills, especially MS Excel
    • Excellent communication and leadership skills
    • Organizational and time-management skills
    • Decision-making skills
    • Have effective coaching and mentoring skills
    Valid Till
    15 Jul, 2022

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