An International NGO in the WASH sector is seeking to engage an IT Officer in Tamale. Applicants MUST be based at the indicated location.
Department: Evidence and Analytics
Reports to: E&A Systems Manager
Start Date: 10th April 2023
Work location: Tamale
Area(s) of operations: Across all business operational areas
Reporting line relationships:Reports directly to the E&A Systems Manager
Work closely with the E&A Team
General Job Description
Under the direction of the E&A Systems Manager, the IT Officer plays a key role in general office Information Technology Systems. He/she monitors and maintains the computer systems, internet, and networks. CORE RESPONSIBILITIESDeals with hardware and software enquiries including diagnosing hardware and software faults and providing solutions.
Undertakes routine monitoring and maintenance of servers, networks, and staff & consultants’ computers and laptops.
Servicing and cleaning them regularly.
Installs and configures computer systems.
Conducts electrical safety checks and routine maintenance on computer equipment - office printer and photocopiers.
Provides onsite support.
Recovers data and ensures staff data are backed up regularly and provides updates to management where necessary.
Administers network and internet issues to allow the organization’s computers, printers/photocopiers/scanner assets to completely utilize available network services.
Monitoring the organization’s internet fiber to ensure adequate downward and upward speed on the internet, based on dedicated bandwidth from the service provider.
Provide monthly internet report updates to management on the internet speed & usage, unauthorized sites visited by staff, and other recommendations that will ensure adequate internet availability for the organization’s use.
Keep staff informed about issues related to internet connectivity emanating from the service provider.
Support the Operations and Procurement Manager in the procurement of IT hardware and software, and other equipment for office use.
Collaborate with the People & Culture team on staff IT training, new hires IT orientation, and computer setups.
Support with the management of Pingboard, dropbox, phone tree, and other IT software.
Assist with onboarding and offboarding procedures.
Innovate systems to improve People & Culture department record keeping.
Monthly reconciliation of MTN Ghana invoice with iDE Ghana staff time for payment process
Routine cleaning of office IT equipment such as laptops, Tablet phones, and printers
Any other assigned responsibilities