Company Profile4Ward Development is a well-established safe water enterprise (SWE) with business subsidiaries in Ghana and Uganda that provide safe water services at District Wide Scale. Our goal is to exceed the expectations of rural customers by delivering a guaranteed supply of high-quality water on a continuous basis. 4Ward Development was launched by Access Development, an enterprise with a decade of experience providing safe water to 600,000+ people through 2,000 water points across Africa. During this time, Access Development pioneered an innovative water system, NUMA, backed by our non-profit partner and owner, Water4. Access Development, and thus 4Ward Development West and East Africa, are wholly owned for-profit Subsidiaries of Water4, Inc.
Reports To: Operations Manager
Department/Group: Operations Team
Travel Required: Frequent travel to operational and service communities
Position SummaryThe Technical Officer – Maintenance, will be responsible for all aspects of maintenance, troubleshooting technical issues, diagnosing and repairing faulty equipment. The Officer will also be in charge of resolving routine operational challenges of all NUMA systems, identifying and performing structural maintenance of NUMA technologies and updating maintenance records. The incumbent prepares a routine maintenance and inspections schedule to Numa installations in order to undertake preemptive/preventive maintenance of all NUMA water installations to forestall prolong system downtime/shutdown. S/he will be required to ensure optimum performance of NUMA systems as well as provide support to the Zonal Field Officer in the maintenance of NUMA water Systems.
Time Allocation of ResponsibilitiesUndertake preventive maintenance of all NUMA water systems
Handle repairs and maintenance issues of NUMA water systems
Perform electrical, plumbing and mechanical repairs on all Numa installations
Diagnose and repair mechanical issues, machines and equipment of NUMA kiosk installations
Conduct periodic onsite water quality testing of the systems to ensure the NUMA water quality standards are adhered to
Support in Trenching Supervision & Pipe laying for extensions within communities
Support in Water Kiosk Installation and solar panels configuration
Keep accurate records of all maintenance practices and upload information unto the NUMA App and report.
Schedule routine maintenance and inspections to Numa Kiosk to perform and repair faulty equipment and ensure optimum performance of the systems
Provide support to the Zonal QCs in maintaining the Numa Systems
A responsive support service for trouble-shooting, repairing and maintaining College systems and equipment
Undertake any other task that may be assigned by the Operations manager
Other responsibilities
Collaborate with Zonal Officers to ensure scheduled and routine maintenance are executed timely and efficiently
Develop a real-time responsive plan that anticipate maintenance requirements of NUMA water systems.
Ensure a seamless and smooth maintenance process of all NUMA technologies.
Ensure cost-effective and efficient maintenance process
Keep up-to-date records of all maintenance issues.
Key Expected ResultsReduce system downtime:
Cost-efficient maintenance process: Expected to ensure that the organization complies with financial regulations and laws, thereby avoiding legal or financial penalties.
Proactive/anticipatory maintenance regime: Responsible for overseeing the organization's supply chain, including procurement, inventory management, and distribution, to ensure that goods and services are delivered on time and at a reasonable cost.
Data Analysis: Expected to analyze financial and logistics data and make recommendations for improvement, enabling the organization to operate more efficiently and effectively.
Report Writing: Effective and accurate financial accounting report being produced on a timely basis