Job vacancy Repair And Return Coordinator

BusinessGhana, C 532/2 Afram Street, Asylum Down
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Job Type
Job Status
Full Time
15 Oct, 2019
Job Title

Repair And Return Coordinator

Job Location
No.5, 1st Zoti Link, Laterbiokorshi, Lartebiokoshie, Greater Accra
Job Presentation
Repair and Return Coordinator shall be responsible for all Spares Repair Logistics Services and Advance Replacement Services. She/He shall be responsible for full database integrity of all spares within the custody of the company and customer owned. She/He shall ensure that service level agreements are kept in terms of repair Turn Around Time (TAT). Repair & Return Coordinator shall report internally to the Service Delivery Manager.
The main activities are as follows:
Answer and process incoming requests for spares replacement from Customer through Online Portal, telephone calls or emails. Follow-up with the customer until the spare requests are fulfilled.
Process and coordinate orders for Repair and Return (R&R) and performs Return
Material Authorization (RMA) data entry.
Process and coordinates the R&R invoice activities with customers, 3rd party logistics partners and the company internal finance departments
Escalate critical customer service issues into Service Management
Coordinate activities to assist and support the customer to meet the objectives and conditions outlines in their Maintenance / Service Level Agreement (MLA / SLA)
Coordinate Logistics, Incoming and Outgoing Customs Duty activities with 3rd Party Logistics company on behalf of the company. Prepare and forward proper documentation until delivery is compete. Keep records of complete delivery documents.
Improve the Service Quality by adhering to the company Support Services
Guidelines (GSS) as it related to Repair and Return
Conduct inventory cycle counts and maintain inventory database integrity
Support company objectives and adheres to corporate business ethics standards.
Executes on other tasks as assigned by the Service Delivery Manager
  • Candidate must possess-o A Bachelor’s Degree (B.Sc) in Science, Arts or Social Scienceso A minimum 2 years of experience in similar roleso Expert working knowledge Microsoft Excel complete with Data Analysiso Proven track record in supervision of warehouse processes and material handlers.
  • Working Experience: 1 - 3 Years
  • Education: First Degree
Valid Till
6 Nov, 2019

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