Job vacancy Customer Care REP

JOB BY
BusinessGhana
BusinessGhana, C 532/2 Afram Street, Asylum Down, Accra

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Job Type
Employee
Job Status
Full Time
Announced
04 December, 2019
Job Title

Customer Care REP

Job Location
Accra, Adenta, Greater Accra
Job Presentation
JOB DESCRIPTION
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Requirements
  • QUALIFICATION
  • interpersonal skills
  • Degree, HND or equivalent
  • 3 years relevant work experience
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • Working Experience: 3 - 5 Years
  • Education: First Degree
Valid Till
14 Dec, 2019


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