Job vacancy Customer Service Executive - Kumasi

BusinessGhana Internet Service Ltd
BusinessGhana, C 532/2 Afram Street, Asylum Down, Accra

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Job Type
Job Status
Full Time
22 January, 2021
Job Title

Customer Service Executive - Kumasi

Job Location
TOP MARTINS ASOKWA, Asokwa Kumasi, Ashanti
Job Presentation
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Greet and welcome to customer .

Answer all incoming calls and redirect them or keep messages

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Close completed job sheet given to them

Check, sort and forward emails

Keep updated records and files

Register all incoming & field jobs in the system

Take up other duties as assigned

Keep proper records of all spares transactions (items shipped, GRN, received and issue).

Received, inspect and ensure that all items received are entered in Orion.

Arrange spares parts in the store in a tidy manner.

Restrict the store from unauthorized persons.

Resolve customers’ complaints, guide them and provide relevant information concerning services render.

Any other task that may be assigned by management from time to time.

Handle cash, credit or cheque transactions of all customers

Ensure pricing of goods and services are accurate and in compliance with company price policy.

Issue receipt for all payment received from customers

File and retrieve information as and when needed.

Banked all money collected for a day and submit report of daily transactions to the Head of Accounts.

Follow up with head office for spare parts.

Follow up with head office for product dispatched for critical repair .

Monitoring of LTO LTI- All across that service location with help of branch Accountant.
Physical stock count on monthly basis.
  • Must have a minimum of Diploma with experience in front desk customer service experience and good computer skills.knowledge in the use of ORION 11J is an added advantage.
  • Working Experience: 1 - 3 Years
  • Education: Higher National Diploma
Valid Till
1 Feb, 2021

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