Job Presentation
1.Ensure an excellent on boarding experience for our new clients during their first 1-3 months
with us and then throughout their first year
2.Have personal responsibility for securing targeted renewal rates – based on % clients
renewed and % value renewed – for a defined group of EMEA clients
3.To work closely other CSMs and the Commercial Director to ensure achievement of the
overall EMEA client renewal rate targets
4.Generated incremental revenue from existing clients where possible
5.To use our internal systems to record, in a timely manner, accurate details of our
relationships with clients