About the product
Customer Satisfaction Survey
These customer satisfaction surveys allow for feedback unedited. Here unlike the mystery shoppers, real customers are interviewed and they tell us exactly what their impressions are about products and services.
This form of feedback is vital to understand what customers are thinking and feeling and ultimately deciding about your services.
These customers are asked to answer questions via an online survey form to rate their experience with an organization, product or service. The questions may bring about quantitative responses and/or qualitative narrative. Specific questions can be asked to focus on current promotions, observed behaviours, or areas on which the organization would like feedback.
Mystery Shopping
We are also made up of individuals who are trained to experience and measure any customer service process, by acting as potential customers and reporting back on our experiences in a detailed and objective way. This technique is used extensively in many industry sectors, such as retail and the motor trade, etc., to measure the quality of service provided. The focus is to gather actionable data designed to be used to help employees and organizations improve on performance.
These customer satisfaction surveys allow for feedback unedited. Here unlike the mystery shoppers, real customers are interviewed and they tell us exactly what their impressions are about products and services.
This form of feedback is vital to understand what customers are thinking and feeling and ultimately deciding about your services.
These customers are asked to answer questions via an online survey form to rate their experience with an organization, product or service. The questions may bring about quantitative responses and/or qualitative narrative. Specific questions can be asked to focus on current promotions, observed behaviours, or areas on which the organization would like feedback.
Mystery Shopping
We are also made up of individuals who are trained to experience and measure any customer service process, by acting as potential customers and reporting back on our experiences in a detailed and objective way. This technique is used extensively in many industry sectors, such as retail and the motor trade, etc., to measure the quality of service provided. The focus is to gather actionable data designed to be used to help employees and organizations improve on performance.
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