Review Deposit not in yet

Hello good afternoon I just deposit 6 Ghana cedis into my sportsbet account and the money is not yet in my sportybet account but they have deducted it from my mobile money wallet I tried to reach you guys to know what is going on if maybe the system is shut down or anything so I could know I need an immediate reply now is either you refund my sexodus into my mobile money wallet or you deposit it into my sportybet account thanks