Review Bad service

It’s really frustrating when I send emails and phone calls but no one responds. How can an insurance company high people who doesn’t know their job and be paying them at the end of the month. I have sent email to customer service for the past 4 weeks no response l, sent email to individuals who works in your firm no response and no one is even answering call.

I have read other reviews and realized it’s not just me but other people faces the same problem. This is seriously bad