Review Need improvement please

if anyone have received one good service from SGGH you were fortunate this bank and branches have issues, female relationship officers come to work at 10 am . if you need them you need to sit and wait for them especially at spintex. i turned in my check refill at one branch, one month later i went to pick my check there were no records of me submitting the request form, apparently the gentlemen who took it from me at east legon branch just threw it away. their digital platform is worst you can have in GH. I am saying all this with pain because i like this bank and wish they could do better but no its becoming worse, As for trying to get a loan forget it don,t even apply you may develop high blood pressure during the process.