Interactive Voice Response (IVR)

What is IVR?

IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.

Features of *astTECS IVR:
Custome greeting support
Music on hold
Handle high call volume
Multi language voice promps
Built-in conference solutions
Flexibility to create upto 9 levels and sub levels
Hosted IVR
Automate an outbound call campaign
Web based reporting
Voicemail to Email

Product Bundle
astTECS Analog IVR System

*ast IVR-A 2: IVR with 2 analog ports.
*ast IVR-A 4: IVR with 4 analog ports.
*ast IVR-A 8: IVR with 8 analog ports.

Note: Available on request
astTECS Digital IVR System
Standalone

*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface.

Loop Through

*ast IVR-L 30: 2 PRI Interface.
*ast IVR-L 60: 4 PRI Interface.

*astTECS IP IVR System

*ast IVR-IP 10: 10 IP Channels.
*ast IVR-IP 30: 30 IP Channels
*ast IVR-IP 60: 60 IP Channels.