Customer service representative and Information technology position

1. Answering and receiving calls from customers using the Avaya Software
2. Creating and keeping records of customers interactions
3. Explaining customers transactions and balance
4. Advertising and selling of AirtelTigo products to customers.
5. Preparing of correspondence and fulfilling of customers needs
6. Follow up on customers complaints and assist them

1. Responsible for registering new NHIS Cards and renewing membership eligibility
date to respective subscribers.
2. Successfully resolved over 500 issues with regards to NHIS membership cards
3. Managed clients data for 1 year successfully
4. Diagnosed problems with hardware and successfully migrated 2 servers
5. Responsible for analyzing Claims forms from over 12 healthcare facilities within the municipality

1. Provided technical assistance and support for incoming queries and issues related to computer systems software, and hardware.
2. Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.