Job vacancy Customer Service Personnel

Verostina House

RESPONSIBILITIES
Attend to and serve customers by providing product and service information and resolving product and service problems.
Receiving and making phone calls to answer questions about products and services.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed




Requirements
QUALIFICATION AND REQUIREMENTS
A Bachelor’s degree in a related discipline.
A minimum of 1-2 years working experience in a customer service role
Must have excellent communication and presentation skills
Proven customer support experience
Ability to multi-task, prioritize and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Must be proficient with Microsoft Office and use of office equipment
Strong phone contact handling skills and active listening skills


Working Experience: 1 - 3 Years

Education: First Degree

31 Dec, 2025 (611 days left)