Job vacancy Conference and Banquet Guest Experience Manager

Position Overview

Rockcity Hotel, a prestigious hospitality establishment in Ghana, is seeking a dedicated and experienced Conference and Banquet Guest Experience Manager to join our team. The ideal candidate will oversee all aspects of conference and banquet services, ensuring exceptional guest experiences and seamless event execution. This role requires strong leadership skills, impeccable attention to detail, and a passion for delivering unparalleled service in a fast-paced environment.

Key Responsibilities

Education Required: Master’s Degree

• Qualifications
• Master's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of nine (9) years of experience in conference and banquet operations, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of banquet and event planning principles, including room setup configurations, food and beverage service standards, and audiovisual equipment.
• Excellent communication, interpersonal, and leadership skills, with the ability to effectively interact with diverse groups of clients, guests, and team members.
• Proficiency in hotel management software systems (e.g., Opera, Micros) and Microsoft Office applications.
• Demonstrated ability to prioritize tasks, solve problems, and make decisions under pressure while maintaining a positive attitude and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate event schedules and ensure guest satisfaction.