- Ghana
- Job Search
- Customer Service Jobs
- Jobsinghana
- E-commerce Customer Support Associate (Female, Fresh Graduate, Age 25 and Below)
Job vacancy E-commerce Customer Support Associate (Female, Fresh Graduate, Age 25 and Below)
Announced
23 April, 2024
Job Type
Employee
Job Status
Full Time
Job Title
E-commerce Customer Support Associate (Female, Fresh Graduate, Age 25 and Below)
Job Presentation
Company Profile
Location: Lakeside Estate, Accra, Ghana
Job Type: Full Time
Salary: GHS 4,000 - 5000 Monthly
Positions Available: 1
Preferred Candidate: Female & Fresh graduates
Ensure accurate and timely confirmation of customer orders through various communication channels, such as email or phone. Verify order details, including product selection, quantity, pricing, and delivery information, to ensure accuracy and resolve any discrepancies.
Collaborate with the operations team to facilitate the smooth processing of customer orders. Assist in coordinating order fulfillment, including inventory management, packaging, and shipping.
Respond to customer inquiries and provide accurate and timely assistance via email, live chat, and phone calls
Assist customers with order placement, product inquiries, tracking information, and returns/exchanges
Resolve customer complaints and concerns with empathy and professionalism, ensuring complete customer satisfaction
Collaborate with other team members and departments to address customer issues and provide comprehensive solutions
Maintain detailed and accurate records of customer interactions and transactions
Stay up-to-date with product knowledge and changes in company policies or procedures
Continuously strive to improve customer support processes and contribute to team goals
Supply Master Ghana is at the forefront of digital innovation in Ghana, dedicated to transforming how brands connect with consumers. As a trailblazer in the ecommerce realm, we prioritize excellence and innovation in all aspects of our operations.
Roles and Responsibilities
Education Required: Bachelor / Diploma
Requirements
- Bachelor's degree or equivalent (fresh graduates are encouraged to apply)
- Must be a resident of Lakeside estate or its immediate environs: To ensure convenient commuting and availability for work, applicants must reside in or around Lakeside estate, Ashaley Botwe, Madina, Adenta, etc.
- Excellent written and verbal communication skills
- Strong problem-solving and analytical abilities
- Customer-focused mindset with a passion for delivering outstanding service
- Ability to work independently as well as in a team environment
- Proficiency in using computers and basic software applications
- Benefits
- Competitive salary package
- Opportunity to work in a dynamic and innovative environment
- Growth and development opportunities within a rapidly expanding company
Valid Till
21 May, 2024 (17 days left)
Share this job offer
JOB BY
Jobsinghana
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
View all 133 Jobs
+233 0302 760143, +233 24 3925110
View all 133 Jobs
More Job Vacancies
Terms of Reference TOR : Identifying Market Linkages for Women in Agriculture
Employee | Full Time | 3 May, 2024JOB BYJobsinghanaMicro Small and Medium Enterprises Supervisor
Temporary / Contract | Full Time | 3 May, 2024JOB BYJobsinghanaLogistics And Transport Executive
Employee | Full Time | 3 May, 2024JOB BYBusinessGhana Internet Service LtdSales Executives (Ses) - Life Insurance Company
Employee | Full Time | 3 May, 2024JOB BYBusinessGhana Internet Service Ltd
See all jobs