Job vacancy E-commerce Customer Support Associate (Female)

Supply Master Ghana is a pioneering digital innovator in Ghana, reshaping the landscape of consumer-brand interactions. As a trailblazer in ecommerce, we prioritize excellence and innovation in all aspects of our operations.

Location: Lakeside Estate, Accra, Ghana

Preferred Candidate: Female & Fresh graduates

Roles and Responsibilities

• Ensure accurate and timely confirmation of customer orders through various communication channels, such as email or phone. Verify order details, including product selection, quantity, pricing, and delivery information, to ensure accuracy and resolve any discrepancies.
• Collaborate with the operations team to facilitate the smooth processing of customer orders. Assist in coordinating order fulfillment, including inventory management, packaging, and shipping.
• Respond to customer inquiries and provide accurate and timely assistance via email, live chat, and phone calls
• Assist customers with order placement, product inquiries, tracking information, and returns/exchanges
• Resolve customer complaints and concerns with empathy and professionalism, ensuring complete customer satisfaction
• Collaborate with other team members and departments to address customer issues and provide comprehensive solutions
• Maintain detailed and accurate records of customer interactions and transactions
• Stay up-to-date with product knowledge and changes in company policies or procedures
• Continuously strive to improve customer support processes and contribute to team goals

• Bachelor’s degree or equivalent (fresh graduates are encouraged to apply)
• Must be a resident of Lakeside estate or its immediate environs: To ensure convenient commuting and availability for work, applicants must reside in or around Lakeside estate, Ashaley Botwe, Madina, Adenta, etc.
• Excellent written and verbal communication skills
• Strong problem-solving and analytical abilities
• Customer-focused mindset with a passion for delivering outstanding service
• Ability to work independently as well as in a team environment
• Proficiency in using computers and basic software applications

Benefits

• Competitive salary package
• Opportunity to work in a dynamic and innovative environment
• Growth and development opportunities within a rapidly expanding company

NB: Must be a resident of Lakeside estate or its immediate environs: To ensure convenient commuting and availability for work, applicants must reside in or around Lakeside estate, Ashaley Botwe, Madina, Adenta, etc.