Question for Freddies Corner

How may day ur guys take to open lock phone. I send my wife phone that's iphone 5S which he brought to be unlock up to this day ur guys have not open it.what kind of work is going on there.but the money waa taking but work is not than. What is going. I was told ur guys can easily change. Funny it its happen than owner sammy has disgrace him srlf2in such art.