Review Problems in SMS lotto staking

On the 2nd of October I staked this 2 sure number (16-63)and made payment for the number but didn't receive the ticket, when the winning numbers were drawn I have seen that I have won but didn't receive any payment up to date.
I want to ask what you are doing to overcome these challenges.i am even of the fear that next time I will record a win I will not be payed.moreover to it has made me lose credibility in the SMS platform lotto gaming.********.