Review 5 MONTHS WITH NO METER TO INSTALL In our SHOP

Please can someone tell me can a METER take 5 MONTHS to *1 YEAR* before it can be install in a SHOP AT ANLOGA KUMASI?
THE PAYMENT HAS ALREADY DONE IN MAY 2021 AND UP TILL DATE ALL WE HEAR IS THERE IS NO METER AVAILABLE. HOW????

I THOUGHT its TAKE *1 TO 3*WEEKS but now is been 5 MONTHS... PLEASE i need ANSWERS.

Thank you

ASOKWA ECG KUMASI