Vodafone Ghana Head Office (App Download)

2.0 4 Reviews
Company name
Vodafone Ghana Head Office (App Download)
Address
Vodafone Ghana Head Office is located near the Ariport Round-about., Accra
Phone Number
0202552552
0302000000
Fax
+233200000000
Establishment year 2009

Reviews

2.0

4 Reviews
Write a Review
2.0
Truly the worst quality service I've used globally
I will keep this short. Started well with Vodafone. Raised issues when speeds dropped considerably, months passed and nothing changes. We drop internet now several times a day and the response from Vodafone is we are working on it - please bear with us.

Its been months. I'm the fool now to stay with this useless company.
1.0
MY BROADBAND INTERNET NOT WORKING SINCE 1 MONTH. MADE MANY COMPLAINTS TO CUSTOMER CARE BUT NO ONE TO ATTEND
WORST CUSTOMER SERVICE
1.0
Since commencing with the 200Ghc service about 3 months ago giving us 200 gig downloads per month we have found it impossible to use little more than 100gig per month because either we cannot connect to the internet or it is that slow the downloads fail usually more often than not.

The people at Vodafone try to help, are courteous and the technicians who come out do their utmost to assist but no one seems to be able to get the internet working anywhere near the level that we pay for. The latest situation is that we had a fault report open and was assured someone would deal with it only to find it had been closed saying the problem had been resolved within 24 hours of it being opened, even though we said to vodafone that it would be closed and asked them to open another fault report. That was last Saturday. On Monday we found the fault report had been closed so we opened another, no one came to fix the connection problems but again we were texted saying that the problem had been resolved and the fault report closed. This was on Wednesday. We phoned again and were told it is normal to wait for 5 days for assistance. On top of this we have spent about 60Ghc this month on buying credit for the USB connection so that we can have internet access.

Vodafone your people try to help but you take our money and consistently fail to provide anywhere near the service you offer, shame, shame, shame, disgusting!
PUBLIC USER
Reply by Obed Kwabene
19 May, 2017
Dear Sir,


May this letter meet you and your entire family in good health, my Names are Obed Coffie Kwabena from Nsawam Eastern Region of Accra Ghana. I am 17 years old of age a student of ANSON SENIOR HIGH SCHOOL, whose dream is to becoming a lawyer some day to serve humanity, in our great Father Land, if I am not financially constraints, because by the grace of God Almighty, I am intelligent and brilliant enough to really achieving my dream carrier God helping me.


Sir, I came across your Vodafone Scholarship Scheme Publication on the internet May 19, 2017, and was moved by the amazing Testimonies of benefactors of the Scheme, and was wondering if I could be fortunate enough to be considered for a Scholarship in your reputable Organization, because I am born to a single parent, my mother Mrs. Gifty Arthur who had single handedly fed for us, three brother since we were kids, I am the Eldest Son, who doesn't even know what the future hold for me, with out help from God sent like you.


Sir, I do realized, I have no one to recommend me to your Organization for a Scholarship to study, but I have sincerely hoped God will use you to help a commoner like me, to achieve my dream purpose in life, so I don't end up a drop out like many of my brothers on the streets.


Thanks and God bless you and your Family. I await in anticipation.


Yours Sincerely

Obed Kwabena
5.0
Great customer service! Keep it up, Vodafone Ghana! Thank you

Questions & Answers

6
Questions
Ask a Question
Evelyn
11 Oct, 2018
Hi
I recharged my phone and i still cant make calls to other networks and your csr are telling me the system has an issue so i need to top up again but thats crazy and absolute waste of money cus ut always happens and i recharge my account but not this time...you guys need to refund it. Its almost 12am and i asked for help since 4pm today till now no better response.
Godfred
25 Jun, 2018
Please what is the vodafone post office box address?
Munachi Jonas
18 Apr, 2018
Where can I get a HTC U11 in Accra?
View all 6 questions

Company Details

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Description
Vodafone in Ghana is one of the latest additions to Vodafone Group Plc, the world's leading mobile telecommunications company. This follows the successful acquisition of 70% shares in Ghana Telecommunications Company (GT) for $900 million dollars by Vodafone International Plc on July 23, 2008.

Vodafone Group Plc is making significant in-roads in Africa and currently operates in Kenya, South Africa, Tanzania and Mozambique. It has significant presence in Europe, the Middle East, Asia Pacific and the United States through the company's subsidiary undertakings, joint ventures, associated undertakings and investments.

Vodafone Group has more than 315 million customers, excluding paging customers, calculated on a proportionate basis in accordance with its percentage interest in these ventures. Operational in 31 countries, the company is ranked among the top 10 global companies by market capitalization.

Vodafone has a unique portfolio of products and services. We provide you with high speed access to the internet, mobile services and fixed lines.

The company applies the latest industry technology and is keen on building the most versatile network. We go the extra mile to ensure that services on your mobile handset enable you to go out and conduct your business or have fun in the most enjoyable and relaxing manner. We indeed add value to your lifestyle.

We are the market leader in providing broadband services which are among the most competitive in the market.

The company has a deep sense of social responsibility. We do this through responsible employee volunteerism, providing access to communication in deprived communities and investing hundreds of thousands of cedis through the Vodafone Ghana Foundation in social causes.

Excellent customer care is one of our strengths and we pride ourselves in being the only telecommunications company in Ghana with as many customer service points - situated to meet you at your point of need.

Our promise to Ghana is to offer quality service on our network and ensure that you have value for your money.

The company was established after World War II as a wing of the then Post and Telecommunications Corporation. In order for the company to function as a commercially viable entity, it was split into two autonomous divisions by the government of Ghana, Ghana Postal Services and Ghana Telecom.

Two years later, GT was privatized to G-Com Ltd and subsequently contracted to Telenor Management Partners (TMP) of Norway to manage. A Ghanaian management team then took over the affairs prior to Vodafone’s acquisition.

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How to check your Vodafone balance
Enter *122# followed by the send button
Attention: it can take up to 15 minutes until Vodafone has processed your recharge

My Vodafone App Ghana
https://itunes.apple.com/gh/app/my-vodafone-ghana/id1058492752?mt=8

My Vodafone (Ghana)
https://play.google.com/store/apps/details?id=com.myvodafone.app&hl=en



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Last update: July 2020 - View Status


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