Job vacancy Customer Support Executives


Announced
18 April, 2024
Job Type
Employee
Job Status
Full Time
Job Title

Customer Support Executives

Job Location
Tema
Job Presentation

We are looking for a Customer Support Executives to assist our customers with technical problems when using our products and services.

Customer Support responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. 

You should also be familiar with help desk software.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product and services team


    • Education Required: Diploma/First degree

    Requirements
    • Degree/Diploma
    • NSS Graduates
    • Skills
    • Familiarity with our industry is a plus
    • Experience using help desk software and remote support tools
    • Understanding of how CRM systems work
    • Excellent communication and problem-solving skills
    • Multi-tasking abilities
    • Patience when handling tough cases
    Valid Till
    16 May, 2024 (14 days left)

    JOB BY
    Jobsinghana
    59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
      +233 0302 760143, +233 24 3925110

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