Review Password Reset of my mobile App

Please I'm a customer at the Adum branch in Kumasi Ghana. My SG connect app has been blocked because I input a wrong password,I went to the office for correction and update. I've provided the necessary information and over a month now,they've not reset the password for me. It's my salary account and I want access a lot of stuff for me but the bank is offering bad services. I've been to the branch several times but they've not send me a new password in my mail