MTN GHANA, MTN Customer Care Number, Jobs, Mobile Money Ghana

2.6 5 Reviews
Company name
MTN GHANA, MTN Customer Care Number, Jobs, Mobile Money Ghana
Address
Scancom Limited, Ridge Towers, 6th Avenue, Ridge-Accra. P. O. Box 281, Trade Fair, Accra, Ghana
Phone
+233 24 430 0000
Fax
(233) 021 23 19 74

Reviews

2.6

5 Reviews
Write a Review
1.0
TERRIBLE CUSTOMER SERVICE
Had an issue with my mobile money account, an issue I'm still facing at the moment, so I called customer service for help and all I got was rudeness from two different female customer service personnel (Delali & Barbara) the later form the Tema branch. I am extremely disappointed at MTN for this... Maybe I will have to switch to another network for better services.
Reply by Poor service , 30 Jul, 2019
My sister u are right. Mtn is terrible
Reply
1.0
Poor customer service
The only network in Ghana where: When you lodge a complaint involving a third party, it takes forever to resolve. A very bogus and useless network, with customer service personnel dropping calls on you. Only in
Ghana. I lodged a complaint about an unsuccessful mobile money transaction, I followed up almost everyday, they kept telling me my complaint had been lodged and that it's pending. Pending for a whole month and they don't even try to find out whY they never got a feedback. And later when you get to their official twitter site, you have different people responding to your tweet, asking you for the same information you provided earlier. What kind of incompetence is this?
Reply
1.0
This is the most terrible network provider in Ghana with big charging call rate. They get richer while you get poorer. MTN give bad customer services. Their customer service take a lot call time to connect, you will wait for like 20 to 30 minutes to have your call picked, you will try several times before it gets through and when it gets through, service satisfaction is not guaranteed. most of the times your credit could be deducted without any cause, having made any call at all. MTN is by far the worst network in Ghana.
Reply
5.0
i just love the mtn network so keep it up for your quality services.
Reply
5.0
The best network company in Ghana! Keep it up
Reply

Questions & Answers

6
Questions
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Alex Osei-Bonsu
Which communities in Ghana has MTN implemented Corporate Social Responsibility activities?
16 Jun, 2019
No answers yet...

Answer
Tosin
I have been barred from makings calls and messages
29 Mar, 2019
No answers yet...

Answer
Charles Kyei
PLEASE, CAN I COMMUNICATE ONLINE WITH THE SALES AND DISTRIBUTION EXECUTIVE FROM KADE, THE MUNICIPAL CAPITAL OF KWAEBIBIREM, EASTERN REGION OF GHANA?
25 Mar, 2019
No answers yet...

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Company Details

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Description
Mission

Building shareholders’ value by ensuring maximum customer satisfaction through providing latest telecommunication services, at the most economical rates while meeting its social responsibilities as a good corporate citizen and providing growth prospects for its employees.

Company Overview
MTN Ghana, the number one network in Ghana entered the Ghanaian market following the acquisition of Investcom. As the market leader in the increasingly competitive mobile telecommunications industry in Ghana offering subscribers a range of exciting options under Pay Monthly and Pay As You Go Services, MTN’s network coverage is extensive, covering all 10 regional capitals and many rural and remote areas. It is indeed the network with the widest coverage and clearest voice calls in the country. MTN on April 6, 2011 launched a 14, 000 kilometer-long submarine cable which will bring much needed broadband capacity to the continent.

Through aggressive and robust marketing, sales and communications strategies, MTN has become household name and a very well respected brand throughout Ghana. In every city and major rural settings, the unique Y’ello brand is conspicuous along the highways, schools, market and even on any available space throughout the country. MTN has brought affordable, high quality telephony services to the good people of Ghana. It currently boasts of a subscriber base of over 9 million out of the 17 million total mobile phone subscribers in the country. This means that MTN controls more than 50% of the country’s total subscriber base.
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Last update: September 2019 - View Status

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